Frequently Asked Questions
Last updated: Today
Frequently Asked Questions
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do You Offer Free Shipping?
Yes, we offer free shipping across Australia.
Do You Offer Returns?
Yes, Boutique & Co. Melbourne offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
info@boutiqueco-boutique.com
How Do I Start a Return?
Email us at:
info@boutiqueco-boutique.com
Please include your full name, order number, the email address used for your order and the reason for your return.
Our customer care team will review your request and provide you with the next steps.
Where Do I Send My Return?
Please do not send an item back before contacting us.
Once your return has been approved, we will provide you with the correct return instructions and return address.
In some cases, returns may need to be sent directly to our supplier, which may be located overseas, including China.
Who Pays for Return Shipping?
For change of mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs.
For faulty, damaged or incorrect items, please contact us so we can review the situation and provide a suitable solution.
When Will I Receive My Refund?
Once your approved return has been received and confirmed, we will notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Please allow additional time for your bank, card provider or payment provider to process the refund.
Can I Cancel My Order?
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we will do our best to cancel it.
Once an order has already been processed or shipped, cancellation may no longer be possible.
How Can I Contact Boutique & Co. Melbourne?
For questions about your order, shipping, returns, sizing or anything else, please contact us at:
info@boutiqueco-boutique.com